We recently got our shower and garden tub redone and I’m really heart broken by how poorly everything was done. If it helps, this is in Florida and we paid half upfront but haven’t paid the last half. We made up a list of grievances with pictures. We haven’t sent it it to them yet because I want to get all my ducks in a row first. They were already very dismissive of me before leaving the last day. Like I was trying to ask about various things being fixed and the guy then “had a phone call” and left the room and then pretty much ignored everything i said and left after that.
There are some things that I know can be fixed but I feel like shouldn’t be our responsibility to do/pay extra for. [Someone please tell me its not expected that you have to paint the room and ceiling after getting new tile put in.](https://i.imgur.com/rxnvBSt.jpg) The walls I can get over because we needed to paint anyways but they’re saying they’ll redo our ceiling but it’ll be extra. They also left gouges in the walls and completely [untextured a section between the tub and shower.](https://i.imgur.com/oqQtQKm.jpg) I know these things can be fixed easily but am I really expected to do it/pay for it?
Then there are things that I know can be at least “fixed” but I’m not sure about the longevity. For instance, the shower floor grout is full of these [white spots](https://i.imgur.com/mrs3FgL.jpg). I haven’t tested it yet but I do know there are grout stains you can apply after the fact to freshen up the color that I believe should be able to cover those spots but I don’t know what they are to begin with.
Then there are things I was told can’t be fixed and I should have expected it to happen.[ For example, staining my floor grout around the shower](https://i.imgur.com/hvAuLau.jpg). Or my personal favorite, [my poor tub.](https://i.imgur.com/16rBFvO.jpg). It’s harder to tell in the picture but that black line around the top of the caulking is scratch marks that weren’t there before (I resealed it myself a few months back. I know those scratches weren’t there) that are stained, with a layer of white caulking filled with chunks of black grout in it. I was told by a hardware store employee that he doesn’t think the stains can be fixed without fixing the enamel. No idea how true that is but still.[There is just shoddy workmenship everywhere.](https://i.imgur.com/CavVmPa.jpg) (that quarter round is because they chipped the floor tile) and[ stains that I can’t find answers on if I can get out](https://i.imgur.com/sE7PWZ8.jpg) all over the room. The biggest thing giving us some time before they expect to be paid is they haven’t installed the faucet on the tub because they told us to buy moen, then said moen wasn’t right so buy delta, then delta wasn’t right so oh, now they want more money to replace the valve kit. They threw away our old tub faucet without asking only to find out that moen chanced something on the valve design and doesn’t make compatible faucets anymore.
My question is, where do I go from here. I’m guessing that I have to give them a chance to fix it before expected to pay them or do I ask around and find quotes and estimates of how much it would cost to fix it from other contractors and say “look, I’m not paying you X because it’s going to cost me Y to fix everything.” In my research I’m finding the term surely bond brought up a lot but I can’t really find an answer as to what that would cover. Is it just non-work and not up to code work or does it cover things like this?
View Reddit by TheYetiCall – View Source