We are in the process of updating our kitchen and ordered a quartz counter through a local stone company a few weeks ago.
The company was great at first then the past two weeks became flighty. They probably set 4 different install dates and times and didn’t show up or would call after they were supposed to be there and say there was a problem we have to do it another day. I can’t find good help, my finisher is sick etc.
I made arrangements to have my brother help them move the slabs because I was sick of the excuses and needed my kitchen back. They were supposed to be there yesterday at 12:30 and showed up at 2:00 to install it. The entire process was seemingly a disaster. Please tell me I’m not crazy.
We have a U shaped kitchen, they originally started with trying to put in the corner piece and the cut was way off, I have a 13×13 box in the corner that has my upstairs plumbing in it running down to the basement. By way off I mean the gap was like an inch plus from the wall. Their solution was to cut out an inch high strip of drywall and try sliding the piece into it, to close the gap. When that failed he tried telling us we just needed to put up a piece of drywall to cover the gap, he would of course pay a drywall guy to do this.
They then brought in the long piece with the sink hole that butts up to the corner they couldn’t get right and there was a sizable chip along the seam. On top of that, what was supposed to be the finished edge was slightly wavy as well as the sink cut out was similarly the same way.
At this point I was frustrated beyond belief and just told him to take everything out and take it back to his shop. He kept trying to leave it for my SO to see and I said it wasn’t necessary. If I wasn’t happy they wouldn’t be either.
This cannot be how this is supposed to go, am I nuts or should I contest the charge on my CC get my deposit back and run away from this company?
We’ve never renovated anything before and I’ve never purchased a huge piece of stone like this, please tell me I’m not nuts, I feel like the piece should be cut within reason for my walls and the seams should be tight and the edges perfectly straight. Am I wrong ?
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